Refund policy
This policy describes returns, exchanges, and refunds for YSRIC orders. For other topics see our FAQs.
What is your return and exchange policy?
We accept returns or exchanges on eligible items if they are returned unused with original tags and packaging, within 30 days of delivery.
All sale items are final sale and do not qualify for return or exchange.
Price adjustments will not be made for purchases placed prior to the start of a sale or promotion.
Which items are not eligible for return or exchange?
The following items are final sale and cannot be returned or exchanged:
- All sale items (marked down or purchased with a discount code, promo code or promotional offer)
- Photo prints
- Art prints
- Embroidered tapestry
- Made-to-order or custom items
- Special event purchases
See the Shipping + Returns section on each product page and our Refund policy for full eligibility details.
How do I initiate a return or exchange?
All returns require a Return Authorization. Returns received without authorization will not be processed or refunded.
To request a return or exchange, please email us at [email protected]
Our team will assign a Return Authorization number and provide full return instructions via email.
Who is responsible for return shipping costs?
Customers are responsible for all return shipping costs to the return address provided with your Return Authorization.
For international returns, a $35 USD brokerage fee, plus any applicable duties and taxes, will be deducted from your refund.
Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as YSRIC is not responsible for items lost or damaged in transit.
Do you offer re-shipping?
Yes. If you would like your order re-shipped, all re-shipping costs and applicable cross-border fees must be paid prior to dispatch.
What happens if my package is undeliverable or unclaimed?
If a package is returned due to incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect from the carrier, the customer is responsible for all return shipping costs.
For international returns, the $35 USD brokerage fee, plus applicable duties and taxes, will be deducted from your refund.
Original shipping fees are non-refundable. Re-shipment requires payment of all applicable shipping and cross-border charges.
YSRIC is not responsible for packages delayed, lost, or returned due to incorrect address information, delivery refusal, or failure to collect within the carrier’s stated timeframe.
When will I receive my refund?
Refunds are issued via the original payment method.
Exchanges are shipped within 2–3 business days of receiving the original item.
Please allow 5–7 business days for refunds to appear on your statement.