Shipping policy

This policy describes how we ship orders from YSRIC. For other topics see our FAQs.

What shipping methods do you offer, and how long does delivery take?

We ship worldwide from our fulfillment center in Hengshui, Hebei, China using trusted international carriers including DHL, FedEx, and UPS.

  • Shipping timelines and rates are based on your destination and selected service
  • Specific estimates are provided at checkout
  • Shipping times are estimates and do not include order processing, customs delays, or carrier delays

For made-to-order items:

  • Our team will contact you after your order is placed with a shipping quote and estimated delivery timeline
  • Special flat-rate shipping offered for made-to-order rugs

How long does order processing take?

  • Orders are typically processed within 2-3 business days
  • Shipping timelines shown at checkout do not include processing time
  • Tracking information is sent once orders are dispatched

During peak periods, promotions, or holidays, processing times may be slightly extended.

For made-to-order or artisan items, please refer to individual product page for lead times.

Do you ship to the U.S. and internationally?

Yes. We ship worldwide from our fulfillment center in Hengshui, Hebei, China using trusted international carriers including DHL, FedEx, and UPS.

Shipping rates, delivery timelines, and applicable fees vary by destination and item type. Please refer to the question below for full shipping rates and details.

What are your shipping rates?

Shipping rates and delivery timelines are calculated at checkout based on destination, selected service, parcel size, and item type. All amounts on this page are shown in USD, matching prices shown on the store.

Worldwide shipping

  • Orders ship from our fulfillment center in Hengshui, Hebei, China
  • Rates depend on destination, weight, dimensions, and carrier service
  • Free-shipping promotions may apply to select destinations and order values as shown at checkout

International import fees

  • Import duties, taxes, and brokerage fees may apply depending on your country and are typically collected by the carrier or customs authority
  • Some oversized or restricted items may not be eligible for certain destinations; restrictions are listed on product pages

Additional shipping notes

  • For oversize and made-to-order items, see "How does shipping work for made-to-order (MTO) and oversize items?"
  • Expedited and express shipping costs are calculated at checkout when available

Do you ship to P.O. Boxes?

At this time, we’re unable to deliver orders to P.O. Boxes.

How does shipping work for made-to-order (MTO) and oversized items?

Free shipping does not apply to select overweight or oversize items or any made-to-order items. Shipping charges are calculated at checkout.

Made-to-order items show a $0.01 placeholder rate at checkout; final shipping costs will be confirmed and invoiced if required. All shipping costs must be paid prior to production starting.

Special flat-rate shipping offered for made-to-order rugs and select oversize products.

How can I track my order?

A tracking number will be provided once your order ships. Please allow 24–48 hours for tracking information to update.

For U.S.-bound packages, tracking may transfer to a local carrier once the shipment enters the United States.

What if my shipping address is incorrect?

Please ensure your shipping address is complete and accurate, including any required buzzer or unit numbers.

Orders cannot be rerouted once dispatched. YSRIC is not responsible for orders lost due to incorrect shipping information.

If you need to request an address update, please contact us at [email protected] as soon as possible. While we’ll do our best to assist, changes cannot be guaranteed.

What should I do if my order is delayed, lost, or damaged?

If your package is delayed, lost, or damaged in transit, please contact [email protected].

While YSRIC is not responsible for carrier errors, we will assist where possible in resolving delivery issues.

Can I change or cancel my order after placing it?

We process orders quickly so we aren’t able to accommodate changes to most orders. If you need to modify or cancel your order, contact us immediately:

We will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

YSRIC reserves the right to cancel any order at its discretion.

Shipping policy | YSRIC